ARTICLE 1 - FIELD OF APPLICATION
These General Terms and Conditions of Sale (GTC) apply to all sales concluded between:
"SAS Onvest IT" whose registered office is at #Address#, registered with the Business Register under number FR 34 922 668 728, represented by Derek d'Ursel in the capacity of manager ("the Seller")
and any private individuals who are not business users ("the Client") purchasing an item via the internet site www.enaos.com ("the Site").
The GTC are accessible at any time on the Site. All orders imply the full, total and unconditional adherence of the Client to these T&Cs.
ARTICLE 2 - PURPOSE
These GTCs are intended to define the rights and obligations of the parties in the context of the online sale of Products offered by the Seller.
ARTICLE 3 - PRODUCTS
The items offered are funeral items. The Seller strives to provide the most accurate possible information (photographs, texts, technical data sheets), but cannot guarantee a perfect similarity with the product, especially concerning colours or floral composition.
ARTICLE 4 - ORDER
The Customer must follow the ordering process indicated on the Site. The confirmation of the order is equivalent to acceptance of these present General terms and conditions of sale. The Vendor shall email the Customer immediately after reception of the order to confirm receipt of the order and the content.
ARTICLE 5 - PRICE
Prices are in euros, all taxes included (including VAT). The Seller reserves the right to change prices at any time, without notice, but the applicable price is that in effect at the time of the order.
ARTICLE 6 - PAYMENT
The payment is made at the time of ordering, by credit card using a secure payment solution. The Seller does not store your credit card details.
ARTICLE 7 - RIGHT OF WITHDRAWAL
In accordance with the Belgian Code of Economic Law, the right of withdrawal does not apply to perishable Products such as natural flowers.
For non-perishable Products, the Client has 14 calendar days to notify their wish to retract, without justification. The Client must then return the Product at their own expense, in its original condition. The Seller will refund the Client within 14 days of receipt of the return.
ARTICLE 8 - LEGAL WARRANTY
The Customer benefits from the legal guarantee of conformity (2 years) for any defect existing at the time of delivery. In the event of a fault, the Product will be replaced or refunded. All complaints must be made in writing to the Seller.
ARTICLE 9 - RESPONSIBILITY
The Seller shall not be liable for any damage resulting from improper use of the Product or inability to access the Site, especially in case of break down, virus or Internet service interruption.
ARTICLE 10 - INTELLECTUAL PROPERTY
The contents of the Site are protected by copyright and remain the exclusive property of the Seller. Any reproduction, in whole or in part, is prohibited without prior written permission.
ARTICLE 11 - PERSONAL DATA
The collected data is processed in accordance with GDPR. The Customer can exercise his rights of access, rectification, opposition and deletion at the following e-mail address:
ARTICLE 12 - LANGUAGE
The GTC are written in French. An Dutch version can be provided on request if the Site is also aimed at Dutch-speaking consumers.
ARTICLE 13 - SETTLEMENT OF DISPUTES
In the event of a dispute, the parties shall endeavour to reach an amicable solution. If this fails, the dispute will be submitted to the court of the consumer's domicile or the place of execution of the contract, in accordance with Belgian law.
ARTICLE 14 - APPLICABLE LAW
These GTC are subject to Belgian law.